🔐 Privacy Policy
Your privacy matters. This policy explains how we collect, use, and protect your data when you use Rentra.
1. Information We Collect
a. Personal Information
- Full name, email address, and phone number
- Username, password, and authentication credentials
- Country of residence and identification details (if applicable)
- Profile photos or identification documents (if uploaded)
b. User-Generated Content
- Listings you create (title, description, images, category, location)
- Messages, reviews, booking requests, and chat history
- Saved/favorited listings and user interactions
c. Technical Information
- IP address, browser type, operating system, and device data
- App usage statistics, crash logs, and performance metrics
- Location data (when permission is granted)
d. Financial Information
- Transaction details and booking history
- Payment data processed securely via Stripe (we do not store full card numbers)
2. How We Use Your Information
We use your data to operate, improve, and protect the Rentra platform. We do not sell your data.
- Create and manage your account
- Facilitate listings, bookings, and secure messaging
- Send confirmations and important notifications
- Recommend relevant content and listings
- Detect fraud and ensure platform safety
- Comply with legal obligations
4. Data Security & Storage
We use industry-leading tools and practices to safeguard your information:
- Secure Google Cloud and Firebase hosting
- Stripe PCI-compliant payment processing
- Encryption and restricted access protocols
Note: No system is 100% secure. Use the platform responsibly.
5. Your Privacy Rights
- Access: Request your personal data
- Correction: Update incorrect details
- Deletion: Request account/data removal
- Withdraw Consent: Opt out of data use
To exercise your rights, contact us at support@rentra.com
6. Children’s Privacy
Rentra is not intended for users under 18. If we discover data from minors, we’ll remove it immediately.
7. International Data Transfers
Your data may be stored or processed outside your country (including Australia and the US), in compliance with privacy regulations.
8. Third-Party Links
We may link to third-party sites. We’re not responsible for their privacy practices. Review their policies before interacting.
9. Changes to This Policy
We may update this policy from time to time. Significant changes will be announced via email, push notification, or within the platform.