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Help Centre

Help Centre

We’re here to help — whether you’re booking your first rental or listing a high‑value item.

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Getting Started

Create your account, verify your identity, and begin exploring Rentra with confidence.

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Listing an Item

Step-by-step guides to list trailers, cameras, cars, and more. Set pricing, availability, and start earning.

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Booking an Item

Find the right item, send requests, message hosts, and complete your rental successfully.

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Account & Security

Update details, manage passwords, enable 2FA, and keep your profile safe.

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Payments & Earnings

How payments work, payout timelines, fees, and what to do if something goes wrong.

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Policies & Trust

Cancellations, damage coverage, disputes, and how we build trust between users.

Safety first

Verification, secure payments, and reporting tools keep Rentra fair and safe. If something feels off, report it straight from your booking or profile — we’ll step in.

Can’t find an answer?

Our team is here to help with account issues, disputes, and urgent booking problems.

Still need help?

Send us a message and we’ll get back to you as soon as possible.

Contact Support