Rentra Help Centre

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Frequently Asked Questions

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Payments

Business

Bookings

Technical

Listings

Marketing

Website Builder

Getting Started

Damage & Disputes

Legal & Policies

Support

Safety & Trust

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Search every Rentra question in one place.

Payments

Are there hidden fees?

Can I pay outside Rentra?

Does Rentra handle tax?

Does Rentra use Stripe?

How do payments work on Rentra?

How do refunds work?

What happens if my payment fails?

When do hosts get paid?

Business

Can businesses use Rentra?

Can I run ads to my Rentra page?

Can Rentra replace my basic website?

Does Rentra market my business for free?

What types of businesses can use Rentra?

Bookings

Can customers book services through Rentra?

Can I accept or reject booking requests?

Can I book last minute?

Can I cancel a booking?

Can I change booking dates?

Can I extend a booking?

Can I message someone before booking?

How do bookings work?

What if someone is late for pickup or return?

What if the host or renter does not respond?

Technical

Can I add Rentra to my phone home screen?

Why can’t I upload photos?

Why is Rentra blank, slow, or not loading?

Listings

Can I delete, pause, or hide a listing?

Can I edit my listing after posting it?

Can I list a car on Rentra?

Can I list accommodation?

Can I list services on Rentra?

Can I list tools and equipment?

Can I list trailers or caravans?

Do listings need approval?

Does it cost money to create a listing?

What can I list on Rentra?

What can’t I list on Rentra?

What makes a good listing?

Why is my listing not showing?

Marketing

Can I share my Rentra link?

How do I get more bookings?

What are influencer codes?

Website Builder

Can I share my Rentra website link?

Can I use my Rentra website as my public profile?

Do I need coding skills to build a Rentra website?

Is the Rentra website builder free?

What can I customise on my Rentra website?

What is the Rentra website builder?

What pages can I create on my Rentra website?

Will my Rentra website show on Google?

Getting Started

Can I use Rentra in Australia?

Can people outside Australia use Rentra?

How does Rentra make money?

Is Rentra free to join?

Is Rentra like Airbnb or Shopify?

Is Rentra only for rentals?

What is Rentra?

Who can use Rentra?

Damage & Disputes

Does Rentra provide insurance?

What evidence should I provide for a dispute?

What if an item is not returned?

What if I damage something I rented?

What if someone damages my item?

Legal & Policies

Does Rentra provide legal or tax advice?

Support

How do I contact Rentra?

What should I include when contacting support?

Safety & Trust

How do I protect my item?